We welcome new patients and encourage you to call the office for information on your pet’s first visit, whether it’s a first puppy or kitten visit, senior wellness exam, check up or a second opinion, we look forward to seeing you. We see new patients Monday through Friday, by appointment only. Don’t hesitate to call with questions!
Important forms before your appointment
Issaquah Veterinary Hospital Client and Staff Code of Conduct
Issaquah Veterinary Hospital is dedicated to providing a welcoming and healing environment which ensures mutual trust and respect for all clients, patients, and staff. Our goal is to provide high quality medicine by meeting the individual needs of our clients while maintaining the health of and advocating for the well-being of our patients. In order to maintain this environment, we have established the following client and staff code of conduct:
What clients can expect of our staff:
- Act professionally with integrity, objectivity, and equality.
- Treat all individuals with kindness and respect.
- Ensure clients have clear and accurate information in order to make informed decisions.
- Strive to continuously update their professional knowledge and skills.
- Respect the privacy of client and patient information.
- Abide by all Issaquah Veterinary Hospital policies and procedures.
- Communicate clearly and collaboratively with all providers to ensure the best possible outcomes.
Our clients have the right to:
- Be treated with the utmost respect and dignity.
- Be given clear and accurate information in order to make informed decisions.
- Receive help to understand information given to them by staff.
- Provide feedback about services and how services are delivered.
- Request to transfer care to their primary veterinarian or another provider of their choice.
What we expect from our clients:
- Treat all individuals and patients with respectful words, body language, and gestures.
- Be responsible for the behavior of and be in control of their pet in the waiting and common areas on the premises, such as the parking lot and yard.
- Be honest and factual with all information provided to staff.
Our facilities are healing environments free of any type of violent or aggressive behavior. While we understand that having a sick or injured pet can be stressful, please treat others with kindness and respect – aggressive or violent behavior towards staff will not be tolerated. Anyone who shows aggressive or violent behavior will be removed from the facility and/or the facility or staff may take additional legal actions including pressing criminal charges.
Please take responsibility for the energy that you bring to this space.
Your words matter. Your behavior matters. Our patients and our teams matter.
Sincerely,
The Doctors and Staff of Issaquah Veterinary Hospital
Payment Policies
Payment is expected when services are rendered. We do not bill. The following credit/debit cards are accepted, as well as cash or checks.
